- Submitted application online and answered some questions (submitted resume and answered questions related to my experience) - Phone interview with recruiter - In person interview with recruiter and hiring manager (CSR supervisor) - Assessment tests (typing test, case scenario)

Applied on line, received a screening call, made appointment for interview which was friendly, easy going, pleasant, comfortable, nice, 3 interviewers, informative, received a call later the same afternoon with a job offer, very exciting!