Me postulé en línea. El proceso tomó 3 semanas. Acudí a una entrevista en Shopify (Toronto, ON) en dic 2015
Entrevista
I applied online to be a remote Guru. I filled out an online application, and part of the process involved creating an online Shopify store as well as submitting a resume. I was selected for an interview and had to book time with a Shopify employee. The earliest available time was a full week from the date I got the email.
The first interview was via Skype video chat. It appeared that I was selected based on my store, and I don't think the interviewer had reviewed my resume because we talked generally for awhile about my skills and experience, and my personal history. The guy was nice and was relatable.
I found out via email about a day or two later that I had been selected to do the "Gauntlet" which is the online test. The earliest available time to take the Gauntlet was also a full week from the date I got the email.
The Gauntlet itself was challenging and modelled real-world customer service questions. It composed of two chat answers over Skype, two phone calls over Skype, and a series of about 4 faux email inquiries from clients.
I thought I did fine in the Gauntlet, and had a lot of customer service experience but overall I was not selected to be a Guru. I asked for feedback, but they said they simply had better candidates with more experience. Makes me wonder if they had some ex-call centre superstars, and if I should have been pre-screened out before sinking so much time into it.
Overall, I spent about 4 hours alone interviewing and applying for this position, not to mention preparing for the test, interviews, and the lengthy waiting time.
Would have rated negative, but the people were very nice.
Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en Shopify (Edmonton, AB) en jun 2019
Entrevista
its a very long interview process. First you apply online, then it's a mock email, then phone interview then the gauntlet. They're super selective in their hiring, but its worth it in the end
Hello, there!
Thank you for sharing your experience. We appreciate the time and effort you put into our interview process. Our interview processes are designed to get applicants familiar with the type of questions and channels that they might be handling in the position they’re applying for. We’re happy to see that you were offered a position and you’ve accepted! Looking forward to seeing you grow here at Shopify.
Again, thank you for your feedback.
Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en Shopify en ene 2018
Entrevista
I applied to Shopify in December 2017.
I applied online and had to build a trial store for the application, which was a little tedious but I was glad I took the time to do it. They've since changed their hiring process so it's no longer mandatory but optional (I highly recommend doing it, it will give you a feel for their platform). Within a couple weeks I had heard back from them and scheduled my "Life Story" call, which was strange at first but it was relaxed, it was more of a conversation than an interview. I was told at the beginning of the chat that I would know at the end of the 30 mins if I had made it on to the next step or not, luckily I did and I was on to the Gauntlet. I received an email shortly after to book the Gauntlet, I chose to book it for the following week - giving myself some time to study (I think this has also changed, they are trying to line it up to be right after your Life Story call).
The Gauntlet was 1 chat, 1 email and 1 phone call. Remember to breathe, and really listen to the "Merchant". Don't make assumptions, and try to be as natural as possible. After I finished the Gauntlet (which was 45 mins) I was told I'd hear back regardless within a few days, which I really appreciated. Who likes waiting around to know if they got the position or not?! At the end of day 2 I received an email saying I'd got it, SO exciting! The overall process did involve putting some time into it, but it was a great experience and you have to appreciate that they're trying to make sure you're a good fit. But it also allows you to see if you would like it as well.
My advice - if you get an invite to the Life Story, and this is a position you really want, start doing your research and digging deeper. Look through the help sections on their website, and the forums for commonly asked questions etc. Try to find those answers for yourself. They won't try to trick you, everything they ask is online somewhere. And if you haven't done so by this point, build a trial store. It will help you navigate and get a better handle on it.
Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Shopify en feb 2018
Entrevista
First the application which generally building a shopify store, then the life story with a member of the recruiting team, then moved onto the Gauntlet which would "simulate" a day in the life of-or rather bits and pieces of all of the CS tasks.
