I applied online initially through the Shopify website. The written, initial application process took me approx. 30 minutes to type out and fill completely. I found it reasonably difficult if you have no customer service or remote support experience, but for me it was straightforward and simple - the only time was actually writing out my answers in full. From there I was invited to a Skype interview, which was called a sort of "friend" interview. The HR person wanted to see if I was a good fit from a culture perspective, so I was asked questions about my youth, hobbies, etc. I was immediately told I'd passed this portion, and was asked if I had time for a 30 minute test of what it's like to be an actual Customer Success Guru. I said yes. Within about five minutes, I was connected to another staff member via Skype, but only with typing access. I was to perform as if I were in the position, and do the best I could with the (limited) information I had. They were testing to see how I dealt with pressure, time constraints, and how well I could search for answers on the fly. I could see how this portion would be very stressful for some folks. It was all timed, I had a lot to focus on, there was quite a bit of juggling, and I didn't know company policies and procedures. However, I was coached after each little "session" with what I could do, and if I implemented, I was congratulated. It was a great view of what the job's like, and it helped me decide if I wanted to move forward. Within a few days I was offered a position, and told that there might be a better fit for me in a different job - but none of those were available at the time, so would I be okay with the Customer Success Guru for now? I said yes. I ultimately did not work for Shopify due to a medical emergency, sadly.