The interview process was very long with multiple stages. The length of elapsed time was due to availability of both myself and the hiring manager so not a measure of reliability. I was interviewed firstly by the PS Director, then by 3 managers. I was asked to have 2 more phone interviews, followed by a group presentation, another face-to-face interview and finally another phone call. 7 stages in total. The hiring manager was fantastic; lovely man, as were many of the interviewers I had. The presentation was well briefed. Unfortunately I didn't get the job; apparently it was due to not being willing to travel. I found this amazing, since I had actually had one of my phone interviews sitting at Schiphol airport one Friday evening having been on site with a client that day. I had said from the beginning that I was able to travel a couple of days every other week. I unfortunately did not receive any feedback I could work on (despite asking for some) after the process was complete - ServiceMax, if you're reading this - it's not too late! Enough people interviewed me over 4 months to come up with 1 point for improvement per person that would fill an email and give me something to work on? I was asked at the very last stage whether I would be willing to travel to France to be on site with a client regularly - on the basis that it would be France for a week, then home for a couple of days, then back out to France. I had said from the beginning I was willing to travel, but this scale of travel is not practical for someone with a young family, so I made this known when it was put to me at the final interview. I have rated this experience as negative, not because of the company or its people, who are very intelligent, professional, personable and give off the vibe of an exciting opportunity ahead. I really believe in what they do and wanted to be a part of it. I rate this negative because the interview process was unacceptably long-winded; I think there were way too many people involved and in the end it was unproductive, since I found myself answering the same questions repeatedly. I would have had more confidence had I seen the interviewers sharing and comparing notes and it being more obvious if they had compared notes. I also lost confidence in the organisation later down the line, because with so many interview stages, it gave off the impression of a team that is hesitant to make decisions - it is possible that they just weren't sure about me, which is fair enough, but with no feedback I couldn't have known that. Finally, the official and single reason given for not hiring me could have been covered off right at the very beginning instead of wasting my time and the interviewers' time. I would welcome some more constructive feedback because I am always looking to improve. I have no doubt that ServiceMax is a great place to work and I wish them all the very best in its future endeavours. I hope you as a business will take this feedback on board to make it a smoother process for future candidates; ultimately it's a 2 way process whereby the business has to sell itself to the candidate as well as vice versa - if the process is simplified it may be easier for you to attract the kind of talent you seek. I wish you all very well and look forward to hearing more about your successes.

4 telephone interviews and a 3 hour face to face. Lots of warm friendly chats with my new work colleagues and a chance to present to the team. The team were very friendly and gave questions that I felt comfortable answering. This is probably because I was right for the job; if you aren't well suited you may struggle. I felt very comfortable talking with the various team members and felt I had a lot in common and could align working practices.