Applied on line then was asked to complete and online test. Then received phone call for initial interview with a few questions, then selected for in office interview with manager and asst. manager, computer skills test

Typing test, English proficiency test, "tell me about a time when" questions. A supervisor interviewed me but told other supervisors I "just didn't click" with her. She is no longer a supervisor there. Eventually a friend's wife who worked there recommended me. Unlike many call centers, the vast majority of their supervisors and management are competent professionals who believe in employee development.