I attended a walk-in interview for the Customer Service Agent position at One Punggol, and I have to say it was a very disappointing experience. The process was poorly organized, with minimal instructions given upon arrival. What stood out most was the attitude of the recruiter. When I asked basic questions about the role and responsibilities, I was told to “just Google it.” There was no effort to provide clarity or show any genuine interest in engaging with candidates. The recruiter barely spoke, seemed disinterested, and gave the impression that they just wanted to get the whole process over with. It didn’t feel like a professional interview at all — more like they were doing candidates a favour by being there. For a company that deals with customer service, the lack of courtesy and communication during their own hiring process was quite ironic. I expected a more respectful and informative experience, but left feeling frustrated and unvalued. I hope SATS takes feedback like this seriously and works on training their recruitment team to be more professional, respectful, and helpful during interviews.