When I received an email requesting to have a phone interview, I did the usual additional research on the company to be as prepared as possible for the interview. I was surprised to find that there were numerous negative comments from both employees and customers. I know every company will have a few, but I have never seen this many for one company. I still went through with the phone interview, (more practice the better). One of the questions I asked her was if the company knew of all of the complaints and what were they actively doing to address these matters. She stated that they knew of the customer complaints (much of which was on pricing and hidden costs) and the topic does come up in conversation sometimes, but overall not much was being done except that they are trying to train staff better to be more informative of what has been seen as "hidden costs" to clients. I was surprised that they were not being more proactive to fix this.