I had a disappointing experience interviewing for a Customer Success Executive role at Red Hat in Canada. The process was marked by repeated delays—initially being told I would have an interview within a week, then waiting weeks between each stage, and finally being promised feedback one week after the final panel interview, only to receive a generic rejection email a month later. I applied on September 4 and received the rejection e-mail on December 1.
"Thank you again for taking the time to apply to our Customer Success Executive role here at Red Hat. We wanted to let you know that we have decided to move forward with other candidates for the role. We understand that this news might be disappointing and we value the time you have spent on this. While this opportunity was not a good match, we hope you'll continue to keep Red Hat in mind for future opportunities."
Despite advancing to the final stage, which included a 90-minute panel interview with a 30-minute case presentation in front of five interviewers, I received no personalized feedback. This lack of consideration was especially frustrating given the significant time and effort required at this stage.
Moreover, it was evident that the panel had not thoroughly reviewed my CV, as their questions focused heavily on prior Customer Success Executive experience—a role I had never held and had clearly stated on my CV.
By the end of the process, I no longer felt motivated to join the company. While I respect Red Hat’s reputation, I believe candidates deserve a more thoughtful and professional experience, especially at advanced stages of the hiring process. I am unsure if this issue is specific to the North American team or indicative of a broader trend at Red Hat.
