Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en RBC (Vancouver, BC) en ago 2013
Entrevista
I applied online, and received an online test in the email two days later. The test was like 1 hour to finish, more like a personality test. Then I got the phone interview, lasted about 30 mins, then the HR sent me an email to write 10 questions, most of the questions were same as the phone interview. Then I got the 1:1 interview with the call centre hiring manager, the interview went pretty good, she said she will let me know the result in a week, but after a week, there's no reply, I even wrote her an email ask where I stand in the hiring process, no reply.
Preguntas de entrevista [1]
Pregunta 1
provide the example of exceeding customer's expectations
Me postulé en línea. Acudí a una entrevista en RBC (Vancouver, BC)
Entrevista
interview is not difficult and quit straight forward. Interviewers asked some questions about different scenarios. You can prepare different customer services related situations and how you dealt with them before.
Preguntas de entrevista [1]
Pregunta 1
Describe a difficult situation you have in customer service related jobs and how did you deal with it.
Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en RBC (Pointe-Claire, QC) en jul 2022
Entrevista
I had two interviews and on the second one i got hired salary was quite low , so I departed the company a few months for a better opportunity else where.
Preguntas de entrevista [1]
Pregunta 1
They set up a scenario where you would be helping a client with a bank account issue and to provide accurate potential answers to the recruiter as you would with an actual client and base on your answers then you get hired .
Me postulé en línea. El proceso tomó 1 semana. Acudí a una entrevista en RBC (Vancouver, BC) en abr 2020
Entrevista
It was a group virtual interview which I did not expect. Video was optional. About 4-5 interviewers and 4-5 candidates. They ask the basic why do you want to work here, what are your strengths and weakness, etc. questions. The interviewers talked about why they chose RBC and the career opportunities within the company. Then, you go to separate virtual rooms with one of the interviewers and they ask you to sell the product on the screen to them (for example, one was winter jackets), you do this twice with 2 different products and interviewers. It was a pretty easy interview. They told me the pay is $45k per year, work from home call centre job. They offered me the job a day later and told me to go to the nearest RBC to open a bank account. I turned it down because I decided I didn't want to work a call centre job. Also I didn't want to open another bank account.
Preguntas de entrevista [1]
Pregunta 1
What do you know about RBC?
Why do you want to work for RBC?