After applying, I received an invitation to take an employment assessment. It had three sections. The first section asked alternating math and vocabulary questions. The second section contained behavior/personality questions. The third and final section had you go through a simulation of receiving a call and having to search and answer the customer’s questions. The next day after completing the assessment, I received an invitation to participate in a video interview. The video that Progressive provided to explain this process was very thorough and helped me to feel confident going into the interview. The actual video interview consisted of 8 questions. Each question was pre-recorded by someone and you had one minute to think of an answer and three minutes to respond. You had one chance for each question to re-record your answer. I received a response two working days later that based on my video interview and resume, I was not selected to move forward with the position.

Met the minimum requirements, then I got a link to the four part assessment. Once I passed the assessment, almost right away I got an invite to a HireVue interview. Finally, I got to interview with real people.