Me postulé en línea. El proceso tomó 4 días. Acudí a una entrevista en Progressive Insurance (Cleveland, OH) en ene 2011
Entrevista
I applied online on their website and a few days later I received an e-mail asking me the times that I was available for to come in for a few tests. These tests ended up being the Wonderlic test, where you have 12 minutes to do 50 questions. You do not need to complete them all, but the more correct, the better your chances are. If you pass this test, you take something called a PEQ, which is basically a personality test. I passed these both with flying colors and the woman I talked to gave me a packet of what the job would entail and she was really excited for me to start working. We scheduled a phone interview for the next afternoon and I was up for hours trying to figure out my work stories and how I would answer certain questions. The woman called on time, but the first thing out of her mouth was, "well I have something we should talk about. The position that you applied for has been overbooked and it is full. We can put you on a list and you will get a call to continue the process when something opens up." Needless to say, I was done. The process there is so difficult to get past and even if you apply, and get the interviews, the jobs might not even be there in the first place. For a company that values honesty and integrity so much, they sure do not have much of it. I seriously doubt all the positions were full within 24 hrs.
Acudí a una entrevista en Progressive Insurance (Tampa, FL)
Entrevista
It felt like talking to a robot. Very cold. No personal connection, believe me I tried. It was full of standard questions, focused on their ridiculous hours and if you are ok with a split schedule.
Preguntas de entrevista [1]
Pregunta 1
Describe a time you had a difficult customer, how did you handle it and what was the outcome?
Me postulé en línea. Acudí a una entrevista en Progressive Insurance (Fort Wayne, IN) en may 2025
Entrevista
The entire process is submit your resume and then sit for a recorded interview on your computer. They ask the usual past tense questions about how you have dealt with challenges on the job site and challenging customers. They turned me down allegedly per their interview based on a bait-and-switch series of questions they never asked me. Their follow up interview said I didn't seem motivated to want the job, but I was not asked why I wanted to work with Progressive. I was only asked about my past jobs. They said I failed to show how I dealt with a problem and succeeded. They never asked me about my own professional success. They asked me how I resolved issues with upset customers and I have over 10+ years of customer service experience and some of it with customers whose houses were literally on fire. I resolved the customers complaints and they were happy often, but sometimes not. They never asked how my success played a role in other people's suffering. They claimed I failed to explain my why. Again, they didn't ask me about my personal or professional plans. They simply asked about my history of dealing with customers. They never asked for my why. They never asked me to wax poetic or dig into business school cliches. I have helped people when their homes were literally on fire while their lives were torn apart and their children had been in danger. My why is that I can be the calm in their storm and I did mention that. If Progressive doesn't appreciate people who like to be the calm in someone else's storm as an employee, then I am glad I am not their customer.
Preguntas de entrevista [1]
Pregunta 1
Explain how you have dealt with challenges and upset customers. How did you know how to do what you did. Explain how you deal with changes on the worksite.
There is an Assessment test you have to pass, also a personality assessment you have to pass and then a video interview self recorded with no one on the other end, welcome to AI lol
Preguntas de entrevista [1]
Pregunta 1
Tell me how you overcome a challenge at you last position
