Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en Progressive Insurance (Colorado Springs, CO) en jul 2013
Entrevista
My first applications were sent in online. I had to apply six times before they put me into pre-qualification. After about 3 weeks I was called to set up a phone interview for the next week. You then receive an email giving you helpful hints on what kind of questions you should expect. I HIGHLY recommend that you write atleast two answers out for these. They take the STAR approach very seriously. After my phone interview she said she felt good enough to schedule me for a final interview in person. (Dress nicely!!) The first thing they did before my interview was let me sit in on phone calls with an experienced rep. I enjoyed this. He was very helpful, fun, and energetic. He told me it's a great company to work for. After 30 min. of this they took me to a small room upstairs and the first manager interviewed me. It was about 5 behavioral questions and you can not be SPECIFIC enough, I assure you. After that the next manager came in and asked me more questions again using the STAR format. This process took about 2 and half hours in total. My advice is to make sure you follow through on what the outcome of your situation was and what you learned. They are big on what you did to overcome an obstacle.
Preguntas de entrevista [2]
Pregunta 1
What was something difficult in your job that you had to learn and what did you implement to learn this?
Me postulé en línea. Acudí a una entrevista en Progressive Insurance
Entrevista
I submitted my application and then got invited to complete a HireVue interview. It was about eight questions, all requiring STAR style responses. After I finished the interview, I received a rejection email. I honestly hate when companies play in people’s faces like this. What was the point of making me do an online interview if you already decided based on my resume? If you weren’t interested from the start, just say that. I have very little respect for companies that reject people through recorded online interviews, without ever allowing them to speak to a real person. It feels less like recruiting and more like a way to collect personal data our voices, our faces, without any real intention of moving forward.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes.
Acudí a una entrevista en Progressive Insurance (Providence, RI)
Entrevista
Straight forward typical call center interview. Initial interview was a phone screening where the recruiter asked for a background description of my resume. Two days later I interviewed with a supervisor and hiring manager. Entire process took about 2 weeks to receive job offer.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time you were able to de-escalate a customer.
Recruiter was rude, emailed me an hour before my interview and asked if I was available right now. I quickly responded and said that I could be ready in 20 mins sighting that our original interview was not for another hour. Upon the interview he made a comment about not being able to drop everything and start the interview an hour early. I had inquired about a religion question and holidays that differ from normal US holidays and he said yeah that wouldn't really align with our values. I should have sued. He sighted on my after interview report that I didn't have the experience he was looking for (which was a lie).
