Me postulé en línea. Acudí a una entrevista en Progressive Insurance (Rancho Cordova, CA) en jun 2017
Entrevista
The overall experience was very thorough, but great. They leave out no detail.
I started with applying online, completing an assessment test, then was prompted to complete a phone interview a few days later. The phone interview was simple - it lasted about 35 minutes. The recruiter was super nice and asked basic behavioral questions. She also asked quite a bit about my previous employment history and wanted detail on my roles and duties.
After the phone interview, I scheduled an on-site interview. I was pretty nervous beforehand, but it was a GREAT experience! I began the first part of the interview with one of the managers, who genuinely seemed interested in what I was saying. Once that was overwith, I was to sit down with a current CSR employee and listen in on calls. That taught me a lot about the job and gave me a feel for what it would be like on duty. Once 30 minutes passed with the CSR, I was taken away to complete the second part of the interview. Again, I sat with a different manager and was asked similar behavioral questions.
The interview took 2 hours, but they were 2 hours well spent! I really tried to connect with my interviewers and make conversation beyond just the interview questions. I also had a couple of questions prepared beforehand to ask them about the company when the interview was over, and they seemed to appreciate that.
I was lucky enough to get a call back afterward with a job offer :-) The whole hiring process took about 5-6 weeks. Easy to say, the best interview/hire experience I've ever had!
Preguntas de entrevista [5]
Pregunta 1
What is the most complex part of your job and how you do you handle it on a daily basis
Me postulé en línea. Acudí a una entrevista en Progressive Insurance
Entrevista
I submitted my application and then got invited to complete a HireVue interview. It was about eight questions, all requiring STAR style responses. After I finished the interview, I received a rejection email. I honestly hate when companies play in people’s faces like this. What was the point of making me do an online interview if you already decided based on my resume? If you weren’t interested from the start, just say that. I have very little respect for companies that reject people through recorded online interviews, without ever allowing them to speak to a real person. It feels less like recruiting and more like a way to collect personal data our voices, our faces, without any real intention of moving forward.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes.
Acudí a una entrevista en Progressive Insurance (Providence, RI)
Entrevista
Straight forward typical call center interview. Initial interview was a phone screening where the recruiter asked for a background description of my resume. Two days later I interviewed with a supervisor and hiring manager. Entire process took about 2 weeks to receive job offer.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time you were able to de-escalate a customer.
Recruiter was rude, emailed me an hour before my interview and asked if I was available right now. I quickly responded and said that I could be ready in 20 mins sighting that our original interview was not for another hour. Upon the interview he made a comment about not being able to drop everything and start the interview an hour early. I had inquired about a religion question and holidays that differ from normal US holidays and he said yeah that wouldn't really align with our values. I should have sued. He sighted on my after interview report that I didn't have the experience he was looking for (which was a lie).
