El proceso tomó 1 semana. Acudí a una entrevista en Progressive Insurance (Phoenix, AZ) en feb 2012
Entrevista
This is a difficult interview process because of how much you have to go through. It consists of a test that you must pass, a phone interview, and two face to face interviews. They want all there questions to be answered in STAR format ( situation, task, action, result) and they will ask you about 20 of them. They also have you shadow with someone on the floor so you can get a sense of what the job entails. Be sure to come with examples of situations you've been in in the past as this makes it a lot easier when they start asking you questions. Also do your research on the company beforehand as one of the first questions they ask you is "what can you tell me about progressive"
Preguntas de entrevista [2]
Pregunta 1
Tell me about a time when you had a difficult customer and how you handled it?
Me postulé en línea. Acudí a una entrevista en Progressive Insurance
Entrevista
I submitted my application and then got invited to complete a HireVue interview. It was about eight questions, all requiring STAR style responses. After I finished the interview, I received a rejection email. I honestly hate when companies play in people’s faces like this. What was the point of making me do an online interview if you already decided based on my resume? If you weren’t interested from the start, just say that. I have very little respect for companies that reject people through recorded online interviews, without ever allowing them to speak to a real person. It feels less like recruiting and more like a way to collect personal data our voices, our faces, without any real intention of moving forward.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes.
Acudí a una entrevista en Progressive Insurance (Providence, RI)
Entrevista
Straight forward typical call center interview. Initial interview was a phone screening where the recruiter asked for a background description of my resume. Two days later I interviewed with a supervisor and hiring manager. Entire process took about 2 weeks to receive job offer.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time you were able to de-escalate a customer.
Recruiter was rude, emailed me an hour before my interview and asked if I was available right now. I quickly responded and said that I could be ready in 20 mins sighting that our original interview was not for another hour. Upon the interview he made a comment about not being able to drop everything and start the interview an hour early. I had inquired about a religion question and holidays that differ from normal US holidays and he said yeah that wouldn't really align with our values. I should have sued. He sighted on my after interview report that I didn't have the experience he was looking for (which was a lie).
