Hi there, Thank you very much for this feedback and I’m sorry that your application to work with us was unsuccessful on this occasion. We’re really disappointed to hear that the recruitment agency may have provided a poor standard of feedback - this falls short of how we expect our external talent partners to operate. When recruitment agencies are involved in our hiring processes we must respect non-direct candidate contact boundaries, which is why in the instance of a non-direct application we provide the feedback to the recruitment agency and ask them to tell their candidates to reach out to us to discuss feedback further. Please feel free to reach out directly to the People Team and we’d be happy to provide the detailed feedback that was given to your recruitment agency to pass onto you. We naturally want to understand more about where your experience with our external talent partner fell short so we can work with our partners to ensure a great experience for all candidates in future.

Hi there, Thank you for sharing your feedback. We are really disappointed to hear that your experience of the recruitment process didn’t meet your expectations, and we’re grateful that you took the time to share your thoughts about the process. We are always open to hearing about how our talent acquisition processes could be improved further, and we appreciate hearing this feedback. Whilst the outcome wasn’t a positive one for you, we always strive to be honest about our decision making, particularly if the needs or circumstances of the business or hiring team have changed. Unfortunately, these situations do occasionally arise and we’re sorry that this affected the role you were applying for. Again, we’re sorry the experience wasn’t a wholly positive one for you. Should you have any other thoughts or questions, please do not hesitate to reach out to our People Team directly.