I was called by someone in their HR department and they set up an interview time and place. Once I was hired I was emailed and given a week to respond. The HR department did most of the work. I was then set up to meet with the branch manager who wasn't very prepared. The questions were definitely made up on the spot. The branch manager asked questions about my work ethic which I thought was very relevant. The only thing I would change was how they would described the job description and be more transparent.

Applied online, received email for phone interview. Had phone interview with recruiter. A week or so later received another email for a face to face interview. It seemed to go well, but this job is for a certain type of person. You must be a go getter, you will work long hours, and you have to be a great multi tasked. You will be required to go out and drum up business as well. A typical day working here is making sales calls to former clients, making collection calls and taking care of phone calls and closing any loans. They require about 20 a month. One thing to remember is that this job you wear many hats and it takes close to a year to be comfortable in your job.