1. Brief Screening w/ Recruiter 2. Call with Direct Manager 3. Call with Someone in the Senior CSM role currently 4. Call with Director of Customer Success I prepared well for the interviews and was able to get to the 4th round. I was confident in my core experience in the SaaS Enterprise Customer Success arena, but ultimately the Director primarily said I didn't have enough Identity Access Management experience. I did have some experience with SAML SSO and I am extremely knowledgeable of the concept, but they're going to weed out for as many pure real world examples that you can provide, so stay away from hypotheticals. Everyone was nice but it was down to business for the most part. No small talk, be ready to go. There were some challenges getting the fourth round locked down on the calendar, and then he called me almost 10 minutes after the scheduled time and was kind of rushing to get off in 20 minutes (maybe he had made up his mind pretty quickly?). I would say do some research into the company and determine if you want to pursue. The product is really solid. The Senior CSM role is a highly coveted role, and they seem to do it right at Okta. I also think there may have been some concerns about cultural fit, but that was not explicitly stated. With that said, the process alone definitely prepared me for interview processes to come, so it's all good.

I got an email from Recruiter, then jump into a call. The call was super brief. He explained the job and then asked no questions and just let me talk.