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      Octopus Energy

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      Búsquedas relacionadas: Evaluaciones de Octopus Energy | Empleos en Octopus Energy | Sueldos en Octopus Energy | Prestaciones en Octopus Energy
      Entrevistas en Octopus EnergyEntrevistas para el cargo de Customer Service Advisor en Octopus EnergyEntrevista en Octopus Energy


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      Entrevista para Customer Service Advisor

      6 de sept de 2023
      Candidato de entrevista anónimo
      Londres, Inglaterra

      Otras evaluaciones sobre las entrevistas para el cargo de Customer Service Advisor en Octopus Energy

      Entrevista para Customer Service Advisor

      24 de abr de 2025
      Candidato de entrevista anónimo
      Brighton, Inglaterra
      Sin ofertas
      Experiencia negativa
      Entrevista promedio

      Solicitud

      Me postulé en línea. Acudí a una entrevista en Octopus Energy (Londres, Inglaterra) en ago 2023

      Entrevista

      This process was too long for no reason. After your initial phone call with the recruitment partner you then go on to have 2 more 1 to 1 interviews. So in total expect to be interviewed 3x being probed with the same questions and expected to further expand each time. This doesn’t even include the other steps taken such as the interactive games and discovery day activities. I had Asimah Razaque from instant impact and I can see all the lovely reviews about her but thats most likely because those people were given the role. In all honesty she only cares about doing her job and meeting her targets, when I sent her emails to ask her questions she did not reply. She also scheduled things in without communicating with me prior and didn’t confirm anything. When she gave me feedback on my discovery day specifically 2nd interview she was talking so fast on the phone with a really bad connection. She then took a personal attack on my personality saying that I need to dial down my energy as this can be interpreted as being unprofessional. I did get to the final stage where Asimah told me it was more a general chat I would have in office and gave me irrelevant prep information like she had done previous. Whilst actually being interviewed for the third time a guy called Zain there was extremely patronising and very unbothered about anything he even walked off after he asked his questions and left me with his other colleague Luke, who was very friendly and accommodating. When I heard back from Asimah 3 days later, she said I hadn’t secured the role due to giving irrelevant vague answers, which was no different to my previous interviews and if anything better. This whole experience has really depleted me and it hurt so much more as I took time off work for the interview process only to be dropped at the final stage. For what Octopus energy are providing this interview process is a shambles and I wouldn’t recommend.

      Preguntas de entrevista [1]

      Pregunta 1

      Tell me about a time you've dealt with an angry customer? When have you went above and beyond for a customer? How have you dealt with a stressful situation? How do you adapt to changes in a workplace?
      Responder pregunta
      Sin ofertas
      Experiencia neutra
      Entrevista promedio

      Solicitud

      Me postulé en línea. El proceso tomó 2 días. Acudí a una entrevista en Octopus Energy (Brighton, Inglaterra) en abr 2025

      Entrevista

      First you have to do a interview in willo where you answer questions by filming yourself if you get through to the next stage your then scheduled for a prep 30 min teams call to prepare you for your " discovery day " this is a day which lasts around 3 hours and in my case involved a group task , a role play and a 1-1 interview . I went away thinking all had gone well . I got a call the next day with feedback ect telling me that although I was exactly what they were looking for I hadnt done as well on role play as I should of so they wouldnt be offering me the role , they said it could have been nerves , which it was and I had actually done alot of re search but got nervous in the moment . I was very passionate about working for octopus and have applied numerous times but being told this is the reason I wouldnt be offered a role despite me being exactly what there looking for has tainted my view of them as a company .

      Preguntas de entrevista [1]

      Pregunta 1

      why do you want to work for octopus energy ? a very average question
      Responder pregunta

      Entrevista para Customer Service Advisor

      25 de dic de 2024
      Candidato de entrevista anónimo
      Leeds, England
      Sin ofertas
      Experiencia negativa
      Entrevista difícil

      Solicitud

      Me postulé en línea. El proceso tomó 1 día. Acudí a una entrevista en Octopus Energy (Leeds, England) en nov 2024

      Entrevista

      3 hour interview with various members of staff. Team project with two other candidates No manager input or involvement Role play with another staff member who seamed unsure of what he was doing.

      Preguntas de entrevista [1]

      Pregunta 1

      Role play with a member of their currant staff who seamed unsure of what role he was playing
      Responder pregunta