Me postulé en línea. El proceso tomó 1 semana. Acudí a una entrevista en Netflix (Hillsboro, OR) en jun 2011
Entrevista
Netflix generally hires through a temp agency and you actually work for them for the first few months. After filling out a pretty general application (work history, short answer, etc), and doing a phone interview (role playing included) they will call you in for a group interview. They give you a tour of the facility, and have you take a skills test to ensure you know enough about tech support to meet there needs.
In the group interview they give an overview of the company and then engage in more role play. While it seems counter intuitive, you really should just ignore what company policy may be and make judgement calls. They'll teach you later what situations you can give out free goods, refunds, etc for. During this role play they really want to see how you deal with difficult customer situations, and whether you can tell the difference between the customer doing something wrong (mailing in personal property) and the company did something wrong (sending out an unreadable disc).
After the role play the recruiter announced that she would walk us out individually for a little alone time. She walked out half the people, and then told the rest of us that the previous statement was just a ploy to get rid of the people that didn't pass the group interview. She then asked us to remain longer and listen in on some live calls to get a better feel for the job.
The follow up job offer was pleasantly prompt.
Preguntas de entrevista [1]
Pregunta 1
A customer calls and angrily tells you that they ordered Barney (or similar toddler show) for their kid. The kid can work the DVD player, and knows the netflix envelope. When the movie arrived the kid grabs it and pops it in. Turns out it's a slasher movie. What do you do?
(Was framed as role play)
Got to very last stage.
Process was:
1 30 min interview with HR
1 30 min interview with Hiring Manager
3 30 min interviews with three stakeholders (people you'd work with if you got the role)
Preguntas de entrevista [1]
Pregunta 1
Why Netflix?
Why Account Management?
What do you see the challenge for Netflix be?
Me postulé a través de un reclutador. Acudí a una entrevista en Netflix
Entrevista
HR, Manager, Panel Interview - included people on variety of teams, and in-person interviews. There were a total of 5 or 6 rounds of interviews. The in-person interview was last step before hiring.
Me postulé a través de una recomendación de un empleado. El proceso tomó 2 semanas. Acudí a una entrevista en Netflix
Entrevista
Straightforward process, with 3 interviews: recruiter, hiring manager, peer interview. highlighting so much on the experience you have, quite chaotic but transparent with the process and what they are looking for. Very performance based.
