The process was pretty easy and straight forward. The main thing is knowing the description of your job title as well how well you are with customer service. Navy Federal surround their values on their members so customer service is key.

I was scheduled for the interview through Aerotek. Got there 15 minutes early. I was interview by two males. One use to be a correctional officer and the other had “a series of jobs”. They ask more situational/behavior questions than questions on your skills and potential. Lasted only 15-20 minutes. I used my opportunity to ask them all the questions that I wasn’t informed of already in the job description or the company in general. Next day my recruiter called and let me know it was a decent interview but I was unprofessional due to me reading my questions off my phone and asking them quite a few questions. I wasn’t intimidated at all although I felt a little bias coming from them since I was a female.

I submitted my application online and received an assessment, on the assessment you’re going to have situational questions that pertain to your job, at the end there are questions that you have to answer by recording them. So be prepared for those. I received a call after my assessment within 3 days to come in for an interview. The interviews are TOUGH. They’re behavioral type questions. I would encourage you to prepare for about two days, research behavioral interviews on YouTube, and the STAR method. Those helped me a lot. But most importantly go in there with confidence, and be yourself! Laugh a little with the interviewers. Show that you’re really there to help people. This was my second time interviewing for NFCU and the first time I wasn’t prepared and I did really bad. You’ll hear back from them fairly quick. Good luck to those interviewing! You got this!!