Me postulé en línea. El proceso tomó 3 semanas. Acudí a una entrevista en NEXT (Londres, Inglaterra) en ago 2021
Entrevista
There is an online assessment and then a group interview, online test is pretty straight forward and the group assement is just common sense about good customer service to customers
Preguntas de entrevista [1]
Pregunta 1
Name a time you faced a difficult customer and how you handled this?
Really Short and easy. only asked 4 questions and quick to provide feedback. Based on previous customer service experience and dealing with difficult customers. Experience working in retail and customer service
Me postulé en línea. El proceso tomó 3 semanas. Acudí a una entrevista en NEXT (Havant, England) en abr 2026
Entrevista
very slow process, it took over 3 weeks for a response and I had to eventually contact them myself which led to me being ignored. The lady was really nice in my first stage of my interview but I have heard rumours that the company is not great to work for.
Typical customer service questions. Explain a time you helped someone, working as a team, working independently, tell me a little bit about yourself. What are kpis. What is good customer service
