Me postulé en persona. Acudí a una entrevista en Mercer (Norwood, MA) en jun 2017
Entrevista
I went to a job fair in their Norwood, MA location. After an initial screening of my resume and qualifications, I was told about the position and the benefits that are included with the company. After I was taken then to be interviewed by someone in HR. It was a very good interview, the questions were very straightforward.
Preguntas de entrevista [1]
Pregunta 1
Have you ever worked in a customer service role in the past?
Me postulé en línea. El proceso tomó 1 semana. Acudí a una entrevista en Mercer en jun 2018
Entrevista
Very quick process. I applied to the position, and the next day received an email telling me to do the video interview. The video interview wasn’t that bad, you just answer questions to prerecorded questions by an employee. The next day, I got an email asking to schedule a panel interview. Scheduled it, very relaxing interview. The atmosphere was great and the people were so nice. I was supposed to have 3 people in my interview, but ended up only having one person for most of the time, then an additional person came in. 95% of the questions were “tell me about a time when...” An hour later, a recruiter called me offering me the job. I wish the salary would’ve been higher, otherwise I would have accepted the offer.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a situation....
-when you had to deal with change, how did you deal with it?
-when you were frustrated with a supervisor, coworker, etc., how did you handle it?
-when a customer was frustrated, how did you handle that?
Me postulé en línea. El proceso tomó 6 semanas. Acudí a una entrevista en Mercer (Norwood, MA) en abr 2018
Entrevista
First I got a call with some basic questions and the asked if I would be do a virtual interview. It was my first time doing that and although I was a little nervous, It was fine. Then I got a call to come in to meet with a manager. It was very professional. I met for about 40 minutes with a supervisor who was easy to talk to and answered all of my questions
Preguntas de entrevista [1]
Pregunta 1
They asked for examples of a time in work when a customer/client was upset and how I handled it.
Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Mercer (Urbandale, IA) en abr 2018
Entrevista
I first did a virtual interview which I found quite different because I had never done that before, but it was very relaxing because I was able to do it from the comfort of my home. The in person interview the personnel was very warm and extremely nice,they made me feel very comfortable and welcome.
Preguntas de entrevista [1]
Pregunta 1
I was asked how I handled a difficult situation with either a co-worker or a client