The communications behind the interview process has been extremely poor. Upon receiving an email to do a technical assesment as the first stage, I disclosed the fact I need extra time as a reasonable adjustment. I received no response about this for days until the night before the assessment at 5.30pm. After I completed the assessment, I sent an email a week later as I had received no communication. Again, another week passed with no response and I sent another email. It's now been over two weeks since the assessment, with no response to either email and no information on whether I've been successful or not As someone who has disclosed they need reasonable adjustments for a disability that relies very much on clear communication, I am extremely disappointed by the lack of communication here. A holder email would have even sufficed after the time taken to complete the assessment.

Initial technical assessment reviewing a mock complaint case file, followed by online interview with two team leaders discussing the role, and experience in customer services, managing case files and medical experience.