TICKET #1* *Good morning, I have a client in need of bed removal from his apartment 
and he does not have access to smart phone. Can we please get an estimate 
of how much this would cost. Please call me at 616xxxxxxx.Thanks,Tina* *TICKET #2Hi,This is Grace. I scheduled Lugg delivery for my furniture 
purchased from Restoration Hardware warehouse sale at Richmond CA this 
morning at 11am.They promised to load the items before 2pm and will be 
delivered by 9pm. However, I have not received any updates after I booked 
the service. This has been the second time that I ran into this issue. If 
you see my Lugg history, you can see I had the same issue last April. 
Without any update, should I waste another night and day to check my phone 
every single minute?LUGG,please respect to your customer! There is no phone 
call, no online chat anymore. So I even don't know where is my items. Also, 
will Lugg ask its customer to wait for their items till midnight EVERY 
TIME?I hope I can hear by from Lugg before 9pm, as this is what Lugg 
promised when we booked the delivery.Please please give me an update 
regarding the delivery status at 516-xxx-xxxx* *TICKET #3* 
*Hello,* *I just got an email saying there was delays with my movers. They were 
supposed to be here in 10 minutes and I specifically booked this time 
because I have a final exam today. Is there any way I can get someone to 
come sooner?* *TICKET #4* *Hello!I am going to need to move a queen sized bed, two small night 
stands, and a small dresser.I was wondering if the pick up truck would be 
enough or if I would need to get a van?Thanks,Mariya* *TICKET #5* *Hello,I have some Lugg movers here helping me move my stuff to my new 
apartment. In my move request, I took a photo of my media console and asked 
for it to be moved. I measured it and the dimensions fit the van’s. I also 
moved it to my current apartment using the same Lugg type (van) as last 
time.Now that the Lugg-ers are here, they say the console does not fit in 
the van. They took the time to move it down to try to squeeze it in, but 
when it didn’t fit they had to bring it back up.I’m disappointed because 
all signs pointed to the console fitting, but now I’d need to pay another 
pair of movers to get it to the new apartment. Would you be able to credit 
my account so that I can use a Lugg Pickup to get the console over to the 
new apartment? (Stanley says it should fit in one of those).Thank you,* *TWEET #1* 
Not impressed with my first @lugg. Booked for 6-7pm to move 1 piece of 
furniture from Craigslist. Got <30mins notice that the crew was arriving 
early, then charged $39.20 for 28mins labor at pickup, of which 20mins were 
standing around waiting for the seller to rush over. *TWEET #2* 
@lugg two of your workers (who barely wanted to move things) broke my 
fucking $200 fish tank *TWEET #3* 
@lugg is it common practice for you guys to make your customers pay for the 
price of your services even when $1000 worth of damages were done in the 
process and has been admitted by you guys?