This is my third time applying for a position with this company. The process was as follows: I submitted my resume online via taleo.com. After submitting my resume, I was given a pyschogical test, that I am assuming was to determine if I was suitable for the position. After hearing nothing from the company for about a month, I thought I was overlooked for the position but I was then contacted by a recruiter via email that wanted to set up another interview with another recruiter. I was then interviewed by the second recruiter. After about 3 weeks, I was again contacted by the recruiter to setup an in-person interview. The in-person interview consisted of me shadowing a CCR. I was then interviewwed by (2) team leaders who provided much information regarding the position and seemed to be very positive regarding me answers to thier questions. I was then given an on-line test, which consisted of some psychological questions, and some simulation questions where you were required to act as though you were handling actual customer service calls for all different types of companies. The in-person interview took almost (3) hours.

Due to COVID they now have an introductory interview where you speak directly into your phone while the program records your answer. They have three questions, you have two chances per question to record your answer. You can move at your own pace. It’s great because you have time to think about your answer.