Me postulé en línea. Acudí a una entrevista en John Lewis & Partners (Londres, Inglaterra) en ago 2024
Entrevista
Group interview, over 20 individuals split into groups of 4. Asked scenarios based questions surrounding different departments in John Lewis and how we would use their behaviours to demonstrate great customer service
Acudí a una entrevista en John Lewis & Partners (Londres, Inglaterra)
Entrevista
I attended a group interview for a temporary Christmas position where we worked together on scenario-based tasks, discussing different approaches and demonstrating teamwork, communication, and problem-solving skills throughout the process.
Preguntas de entrevista [1]
Pregunta 1
How would you handle a situation where there’s a long queue of customers, some becoming impatient, while you’re short-staffed during the Christmas rush?
Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en John Lewis & Partners (Cardiff, Gales) en oct 2025
Entrevista
It was a group interview where we had to read several scenarios, make individual notes, and then discuss possible solutions with the rest of the group. The assessed part was the group discussion, which was challenging because some of the other participants were very loud and overly confident. This made it difficult to share my points without feeling like I was interrupting or coming across as rude. There was also no one-to-one interview at the end, so my performance was judged entirely on how I interacted within the group.
Really easy. Done a group interview where they test you on your team work, then a solo interview to see your individuality. I then found out a week later if I got the job.
Preguntas de entrevista [1]
Pregunta 1
What do you like about the customer service in John Lewis?