Applied online Was contacted for phone interview: very basic phone screening questions, interviewer told me to try to stick to the STAR format, very conversational Intvited for in person interview: Sat with a current rep on the floor for about 20mins. Made sure to ask questions and get a on idea for the work environment..then Sat for a mock call and answered questions using resources given. Was less about what you may know about the topic and more about how you handle yourself during the call to resolve the customer issues..after mock call went into panel interview. Again they set expectation of STAR format. Basic interview ?'s

All within the same week: 1.) Online application sent on website 2.) Email response asking to go through a behavioral quiz and a computerized job simulation (very easy, just picked obvious questions. "If someone is mean to you, do you A. Swear at them? or B. Politely ask them to stop...) 3.) Email response asking for a 20 minute phone interview. Behavioral S.T.A.R. questions (google it). Very easy, but the recruiter was clearly an intern and somewhat awkward/clueless/new at the job. This actually made it easier. We then scheduled an in person interview. 4.) This was supposed to be 1 hour, but was actually 1.5 - 2 hours. Initially, the interviewers were late - but they did apologize. There was 30-45 minutes of behavioral STAR questions - standard stuff, just do a bit of research online and prepare some answers. Although the interview was 2 on 1, I felt very comfortable. We chit-chatted and joked between questions. Following this, there was a phone test in which I sat in a separate room and given 1.5 pages to study. With this amount of information they gave on the pages, I suspected there was no way I was expected to memorize all of it, so I began simply organizing the information and putting it into groups under keywords. When the test phone call came, it was very easy for me. I was simply polite and referred to the sheet of notes (K.I.S.S.). Finally, they job shadowed a rep for about 15-20 minutes. I was able to see what the job would actually be like, and I really appreciated this. 5.) Offer came the day afterwords (after agreeing to a background check). Non-negotiable wage. $15.00/hour