The interview process is very well organised & as an applicant I felt completely supported throughout the process. After applying I was contacted within three days to organise a phone interview with the recruiter assigned to me. Virlyn was awesome & it was a very friendly discussion about my application. The next stage was a 30 min phone call with the team leader where they asked several behavioural questions which Virlyn was able to explain beforehand. The third stage was a role-play to demonstrate customer service skills. The final stage was a visit to the Sydney office where there are four x 30 minute one-on-one interviews covering behavioural questions & cultural fit. Overall, the focus is to assess your suitability for the position based on your cultural fit & ability to demonstrate the qualities required for the role. Everyone I spoke with was absolutely lovely & accommodating and Virlyn was able to provide prompt responses to any questions I had. There was complete transparency throughout the interview process, they are vested in giving you the best chance of success which is very refreshing.