Hi there, thank you very much for your feedback. I am very sorry you had a poor experience with Hothead, I can assure you that we do our best to keep active candidates up-to-date on their progress. Not that it's an excuse, but with so many people out on long vacations during the summer, that may have contributed to the delays. If you would like to contact me to give more feedback please feel free to reach out. Wishing you success in your next career move! Sincerely, Cathy Lim, HR Director