First applied online then asked to do a virtual interview within one day of applying. I completed the virtual interview which included both a video skype type question and answer phase (which were pre-recorded questions), and then basic questions you had to choose multiple choice answers for. Within a week I was asked to do a second virtual live interview with a recruiter. The live virtual interview was very nerve wracking for me, but the interviewer put me at ease right away. It was a strange experience for me because I never interviewed this way before, but once I got used to it I was totally comfortable. There were no surprise questions just basic questions you get in any interview like what you would do in certain situations etc. I think the key to getting a second interview is remember it's a sales position so be sure to focus on sales as well as good customer service. Another thing is to be upbeat and positive.