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      Búsquedas relacionadas: Evaluaciones de Greenhouse Software | Empleos en Greenhouse Software | Sueldos en Greenhouse Software | Prestaciones en Greenhouse Software
      Entrevistas en Greenhouse SoftwareEntrevistas para el cargo de Senior Customer Success Manager en Greenhouse SoftwareEntrevista en Greenhouse Software


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      Entrevista para Senior Customer Success Manager

      8 de feb de 2019
      Empleado anónimo
      San Francisco, CA

      Otras evaluaciones sobre las entrevistas para el cargo de Senior Customer Success Manager en Greenhouse Software

      Entrevista para Senior Customer Success Manager

      8 de abr de 2022
      Empleado anónimo
      Oferta aceptada
      Experiencia positiva
      Entrevista promedio
      Oferta aceptada
      Experiencia positiva
      Entrevista difícil

      Solicitud

      Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en Greenhouse Software (San Francisco, CA) en dic 2018

      Entrevista

      The process went in the following order: phone screen w/ recruiter, call w/ Hiring Manager, Take-home test, On-site, Presentation, then came the offer. The process overall took about a month.

      Preguntas de entrevista [1]

      Pregunta 1

      Tell me about a time you turned around a customer's experience?
      Responder pregunta
      1

      Solicitud

      Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Greenhouse Software en abr 2022

      Entrevista

      1st round is with the recruiter: General info about your background and what your expectations are. 2nd round: With a peer on the team, more situational questions and overall overview of the team. 3rd round: Homework assignment. The recruiting team did an excellent job of setting the right expectations of what the assignment entails. The assignment will take several hours to complete, and the team was flexible with when I can turn it in. 4th round: Hiring manager and a director from the account management team. All the questions during this round are around your experience, and how you have handled certain situations in previous roles. You also get to do a mock presentation, where two interviewers from the CSM and account management team act as the client. This part should be straightforward if you practiced a head of time. 5th final round: Is with the director of the CSM team. This final round is really your time to shine and provide exactly why you want to join the team and the company. Overall the end to end interview experience is very well organized. Every step of the way everything was communicated clearly.

      Preguntas de entrevista [4]

      Pregunta 1

      What type of feedback has a manager given you in the past?
      Responder pregunta

      Pregunta 2

      Tell me about a time you improved a process?
      Responder pregunta

      Pregunta 3

      Describe a scenario where you worked on a complicated project across multiple teams?
      Responder pregunta

      Pregunta 4

      What will you want to improve on when joining the team?
      Responder pregunta

      Entrevista para Sr Customer Success Manager

      22 de mar de 2022
      Candidato de entrevista anónimo
      New York, NY
      Sin ofertas
      Experiencia negativa
      Entrevista promedio

      Solicitud

      Me postulé a través de un reclutador. El proceso tomó 2 días. Acudí a una entrevista en Greenhouse Software (New York, NY) en mar 2022

      Entrevista

      The interview process was very straight-forward as they told me its based on structured hiring. Which they ask the candidates the same questions and score them and at the end of the rounds, compare score and pick the best candidate. In between those, is a presentation where they ask you to be a CSM taking over an account from Sales, so they want you to present how you would handle a new client and expectations from a CSM. After that was more interviews, followed by more interviews. All in all it was with 5 different people but during this, wasn't prepped at all by the recruiter into how to prepare for next interviewer. I honestly was more prepped by the coordinator if anything but can only answer base questions.

      Preguntas de entrevista [1]

      Pregunta 1

      How do you collaborate, how do you take ownership, name a difficult time you had to deal with a client, etc.
      1 respuesta
      avatar
      Respuesta de Greenhouse Software
      4y
      Thank you for your feedback. While I’m glad to hear that the process was straight-forward and structured, I’m sorry to hear that your experience fell through towards later stages due to a lack of expectation setting. Not feeling properly prepared for your interviews isn’t a great experience. As we’re always working on improving our processes, I’ve shared this feedback with the hiring team and the appropriate recruiter. If you have any further feedback, please reach out to amoon@greenhouse.io. --Ariana , Director of Talent Acquisition