The interview process started with a simple phone interview. After the phone interview was passed, I had an in person interview with the management team for my group of on site service representatives.

The premise behind behavioral interviewing is that the most accurate predictor of future performance is past performance in similar situations. Behavioral interviewing, in fact, is said to be 55 percent predictive of future on-the-job behavior, while traditional interviewing is only 10 percent predictive.