Spoke with team lead and answered questions based on experience, knowledge of technology, knowledge of any of their products, etc. Also, how comfortable are you in a fast paced customer service position

, apllied via a staffing agency, who got me a phone interview the next day, i got a call from thiago, he asked basic interview questions for 5 min,then and i got the job, not sure he ever saw my resume, they asked more of character information, not much for skills or education.