At Genpact, the interview process for a Technical Support Agent role usually starts with resume screening.
Shortlisted candidates may attend an aptitude or basic technical test.
This test checks logical thinking and fundamental IT knowledge.
Next, a communication round is conducted.
This evaluates English speaking and customer interaction skills.
After that, candidates face a technical interview.
Interviewers ask about troubleshooting, networking basics, and real-time scenarios.
Practical problem-solving ability is also assessed.
Candidates who clear this move to the HR round.
HR focuses on attitude, flexibility, and work shifts.
Salary expectations and availability are discussed.
Final selection depends on overall performance in all rounds.
