I interviewed with Carol and Grant at the Sandy location. It was a pretty typical interview experience for a CSR position of this caliber; the recruiter couldn't even spell my name right. They bring you in and have you do a typing test. It's nothing serious - they just have you Google "typing test" and click one of the links. After that, I spoke w/the contact center supervisor about the job. After he told me he recommended that they hire me, we both spoke with the recruiter for a few minutes. They told me to apply for the job online and proceeded to do the thing where they look you in the eye and tell you they'll "for sure" contact you about it this week. If you aren't desperate for a job, don't bother wasting your time with them, and if you are desperate, well, don't apply because they won't respond to follow-up inquiries.

I had a personal interview. I went from meeting with the HR department to find out if I was qualified for the position. I had to take a typing test to pass 20wpm to move to the next step. The next step was to have a 1-1 and read scripts, English/Spanish, then take a Spanish test. get results and go to get results. Either you pass or not to get the offer.