I applied online and got a request about for a phone interview about two weeks later. Was interviewed by 2 people - the HR person and the Customer Success manager. I was asked standard behavioral questions. I passed this stage, the next stage was a customer support take-home challenge. Was given 4 different customer service ticket scenarios and asked to respond to them as creatively as I can. I had 48 hours to submit my solution. Did not pass this stage but was told the next step would have been a face to face interview. Overall though, it was a great experience, they were very friendly and answered all my questions elaborately