Starts with a basic phone call interview that explains the job and asks you questions to see your goals and whether or not you fit into the program specifications. Once concluded the interviewer invites you to take a computer test and conduct an in person interview. The computer tests measure your capabilities for multitasking by introducing you to a program in which you will be listening and reading claim customer's testimonies and transcribing their information into an easy to use program. You will be timed on each entry and must fulfill as many entries as possible. The second part focuses on your typing skills. So overall, it is pretty much listening to prerecorded software and typing. Concluding the computer tests, there is an in-person interview with a recruiter. This was one of the hardest interviews I have ever done. All was going well until we discussed my goals for the future. Whatever you do, DO NOT mention any plans other than being with Geico. I mentioned a possibility for Graduate school and the whole interview went downhill from there. The recruiter even mentioned to me that he is concerned that I will leave the company for graduate school, so there would be no point in making an investment in me as an employee. After mentioning graduate school as a POSSIBILITY, I went on to say that I wish to start my career now and decide whether or not I will go to graduate school later, but apparently that didn't matter. Obviously what the recruiter was looking for was an answer more like, "I plan to lead and manage a team of Geico employees." Just stick with that and I'm sure the interview will go smoothly. After this interview I was told there would be another interview with management, but I didn't even get that far. They freaked out about the whole graduate school thing and I didn't get to move on. No matter how well you interview, the words "GRADUATE SCHOOL" scares people and will get you kicked from the running.