Process starts with a computer typing test and multitasking test. If you pass they move onto work experience verification, pending your answers thyy proceed with asking some basic interview questions and give you the outline of the position you have available for. If you answer the questions well, the next step is a phone role play where you are given a packet to study and after 20 minutes you receive service calls you are supposed to answer and take notes for. There are 3 service calls every 2 minutes, if you do well they ask you to either stay or come back for a 1 hour shadowing of the position you are applying for and after the 1 hour shadowing and note taking; the final test is a manager interview then the manager will decide to offer you the position or not. If you have accepted the offer it's straight to a hair sample drug test with a nurse they have on site and to sign paperwork for the back ground and credit check. Over the next week if you pass the drug test, credit check and background check they call with the final offer, your training/work schedule and finally email you paperwork to finish before your first day. The whole process took me 5 hours but you are welcome to schedule separate events as needed with the hiring team.