The interview process for GEICO is not for those who don't want to bad enough. You first apply online and take the personality assessment. If you pass and GEICO is hiring for the position, then you will receive in email regarding on-site testing. If you pass the on-site tests that are computer simulated, then you will meet with your assigned recruiter. The recruiter is then responsible for deciding if they would like to give you a phone interview and will call you at a later date to pick out a time. Later on, if you have passed the phone interview, then recruiter will set up a time for you to come back to GEICO for another simulation. This simulation is in person, and you will be tested on your ability to serve customers over the phone in different scenarios. If you then pass this you will be asked to observe an associate on the floor and meet with a member of management. This member of management will be the one to decide if you are hired or not. If hired, you will have go get hair follicle drug test done within 72 hours which is paid for by GEICO.

It took 1 month all together from 4/16/25 to 5/13/25. Pretty lengthy process. Step 1: 30 min behavioral-situational based assessment. The type of assessment they had me take really didn't have much to do with the actual role which was a tad bit frustrating. Step 2: 30 minute interview. Be prepared to know your job history. The recruiter began by discussing the role, training expectations and she asked some behavioral questions. There are 2 role play scenarios. I know I did well in the interview, I was told by the recruiter she would endorse me to the hiring manager however on 5/13/25, I received a rejection letter 2 weeks after the interview (after being told it would take only 1-3 business days to hear back) which is disappointing considering I was qualified and I interviewed well.