First round recruiter interview to talk about your CV and background. Second round interview with the hiring manager to dive deeper into your background and ask competency-based questions. Third round interview with the hiring manager and the person currently occupying the advertised role, focusing on more in-depth competency-based questions. In this last interview, there were questions asked that did not reflect the job description at all. The questions were much more technical in nature, something which was absent in the job description, so the role was not accurately represented. In the JD, the role was described as covering the following (this is a shortened summary): - Supporting pre-sales conversations by ensuring sales teams and customers have an accurate understanding of the capabilities of the platform. - Understanding customer needs and pain points and communicating these to other teams to inform prioritisation of improvements. - Onboarding customers on to the platform through training, documentation, etc. - Managing customers' experience on the platform, helping them to extract value from the platform and addressing/troubleshooting any technical issues As you can see, nowhere in the above description was it stated that the role would need to push code updates through GitHub (i.e. something a software developer normally does) or run scripts through a terminal (again not a normal task for a customer-facing support role)