Me postulé en línea. El proceso tomó 6 semanas. Acudí a una entrevista en FIS (Londres, Inglaterra) en may 2016
Entrevista
1) Telephone Interview - with the team manager
2) Face to Face Interview - with the team manager and co-worker
3) Mini-Case Study test - give you a case study of what you will do if this customer chase the customer representative, how will you write back to them in email and what notes will you add to the internal Service Desk log
Preguntas de entrevista [1]
Pregunta 1
Competency questions: give an example when you need to face a difficult customer, give an example when you provide good customer services
