After the application, I had to take an assessment. It took about 3 weeks to hear back and I was then invited to a phone interview. The phone interview was essentially about the position and pay, also benefits and what to expect. She did ask about a time I encountered a difficult customer and how I handled it. At the end of that interview I was invited to a video interview with a hiring manager. Standard behavioral questions, nothing difficult. After that interview, within a couple of hours I was invited to a video call with the recruiter and offered the position