easy and general phone interview, asking mainly about why I was leaving my current employer, then a general overview of the position I was applying for. Then they invite you for a person to person, consisting of two call center managers and they take turns asking your situational questions. very friendly and very easy if you've ever interviewed for a customer service job before.

In the interview process there are three steps. All of them are done over the phone except the last one you do have the option to facetime but they don't require it. They were okay with audio. All of the interviews are done with HR people. You don't meet with anybody who works in the department.