Me postulé en línea. El proceso tomó 1 día. Acudí a una entrevista en EXL Service (Gurgaon, Haryana) en abr 2024
Entrevista
It was okay .Should know the basic wfm with scenario wise questions. Should know Erlang calculations. Utilization occupancy difference.Chat concurrency. Relation between SL and occupancy, SL and AHT. What is linear calculation of capacity planning.
Preguntas de entrevista [1]
Pregunta 1
What is Erlang and how you calculate to find capacity?
