Me postulé en línea. Acudí a una entrevista en Dialog Direct (Grand Rapids, MI) en mar 2021
Entrevista
I was initially contacted through e-mail and invited to a Zoom interview. After the zoom interview I was emailed the job offer that I signed online. Onboarding was all done through email.
Preguntas de entrevista [1]
Pregunta 1
Have you ever worked in a call center? How would you handle a customer that was upset?
Acudí a una entrevista en Dialog Direct (Houston, TX) en nov 2020
Entrevista
I had to complete an assessment before the interview where I had to complete a typing portion and a mock call portion. Then I received a call to briefly go over the job information and reschedule a second call in interview. The call in interview was a group interview where we received more information about the job.
Me postulé en línea. El proceso tomó 2 días. Acudí a una entrevista en Dialog Direct (Ban Phone Savang)
Entrevista
Asked easy and basic questions. Asked what my customer service skills were. Also asked how I would handle angry customers. Straight to the point. I answered all the questions and got the job with a breeze.