I applied for the role online and was contacted by Manpower recruitment agency and invited to attend the interview which was conducted by a job centre manager and a recruitment consultant. We went through competencies relating to my previous employment.

Competency based online application. Quite difficult in the sense that this is very time consuming and word count is limited so fully read the civil service competencies before completing your application. The job role will tell you the competencies they are looking for i.e. delivering at pace, leading and communication etc. After competency based online application I was invited to a skills test where I completed numeracy and verbal reasoning tests. After this I recieved a face to face interview in front of two member of staff and had to list my 3 choices of local offices that I was able to work in. I was not guaranteed to get the closest office to my home address - travelling was an expectation but reasonable as sufficient public transport if you dont drive.