Me postulé en línea. El proceso tomó 3 semanas. Acudí a una entrevista en Delta Air Lines (Cincinnati, OH) en oct 2011
Entrevista
The application was online. There was a lengthy assessment attached to the app. The first interview was over the phone with an agent. If you pass that interview then you are granted an inoffice interview with a manager. They follow the STAR interview process, so if you have an interview, I would make sure you brush up on that process.
Preguntas de entrevista [1]
Pregunta 1
Pick something in this room and try to sell it to me!
Acudí a una entrevista en Delta Air Lines (Atlanta, GA)
Entrevista
It was rather basic but they are not concerned with customers and how you interact with them. Could be better but I don’t know I upper management has those concerns in mind
Acudí a una entrevista en Delta Air Lines (Singapur)
Entrevista
Simple and easy. Organised no confusion or time wasters. Got thru quickly. Everyone is really friendly and kind. But understand that the job is really not that easy. For people like me who are used to regular hours and need family time, this is not the best option for me.
Preguntas de entrevista [1]
Pregunta 1
Give examples of times you have tackled difficult customers.
Relatively standard for the position. Asked about experience and how I would address certain situations. Average and what you would expect for a standard customer service role. Two total interviews lasting about 30 minutes each.
Preguntas de entrevista [1]
Pregunta 1
How would you handle a customer who's been forced to take a different flight from one they've booked.