I applied online then was invited to a telephone interview, I got told on the phone I had been successful to progress to the group interview. I attended the group interview which included a few group activities such as getting to know the person next to you and presenting the information back to the group and selling an item to the group (both of which they allowed you time to write what you wanted to say so don't worry) It was a good group interview then you get on 1:1 interview discussing your strengths and why you applied.

Online application, telephone interview within an hour of applying, then a 1 to 1 interview. The telephone interview just went through a few details on my application form such as proof of eligibility to work in UK, flexibility etc and then a question: “What is good customer service?”. Remember to bring your passport or other documents to the interview! As I was asked for my proof straight away. Felt instantly calm in the interview as I was told it was more of a conversation