Application Screening Objective: Hiring managers review your CV or application form to ensure you meet the basic qualifications for the role. Tips: Tailor your CV to highlight relevant sales or customer service experience, communication skills, and achievements. 2. Initial Phone or Video Interview Format: A short conversation with a recruiter or hiring manager. Focus Areas: Your motivation for applying. A brief overview of your experience. Basic understanding of the company and the sales advisor role. Tips: Prepare to answer "Why do you want this role?" and "What makes you a good fit for a sales advisor position?" Speak clearly and confidently. 3. In-Person or Virtual Interview Format: A one-on-one or panel interview with the hiring manager or team members. Focus Areas: Sales Skills: Example questions: "How would you handle an unhappy customer?" "How do you meet sales targets?" Customer Service: Example questions: "Can you describe a time when you went above and beyond for a customer?" Teamwork and Collaboration: Example questions: "How do you work within a team to achieve a shared goal?" Scenario-Based Questions: Example questions: "How would you approach upselling a product?" Tips: Use the STAR method (Situation, Task, Action, Result) to structure your answers. Research the company's values, products, and target customers.