Interview Process was pretty easy and straight to the point. Questions asked were pretty much scenario based questions. The interview was with two people each asking you one scenario at a time. Wasn’t difficult. Just think before responding and you shall be good.
Preguntas de entrevista [1]
Pregunta 1
Describe a time you dealt with a difficult customer and what was the outcome?
Me postulé en persona. El proceso tomó 3 semanas. Acudí a una entrevista en Con Edison (New York, NY)
Entrevista
The interview was long and in-depth but covered things that seemed like appropriate gauges for the role's expectations. Be prepared to show your best face and customer friendliness. Make it clear that you can separate business from personal.
Me postulé en línea. El proceso tomó 2 meses. Acudí a una entrevista en Con Edison (Brooklyn, NY) en ago 2024
Entrevista
The interview process was pretty lengthy. During the interview, the majority of the questions were scenario related. The other portions were about prior experience with customer service. Certain questions were harder than others, but an overall good experience.
Preguntas de entrevista [1]
Pregunta 1
What would you do if a customer called about their power being turned off, had a high balance for non-payment, but had a baby in the background? Would you turn their power on?
